Return Policy
Return Policy
---
1. Return Eligibility:
We want you to love your Zelaclo purchase, but we understand that things might not always work out. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Please initiate the return process within 30 days of receiving your order.
---
2. How to Initiate a Return:
To start a return, please follow these steps:
1. Log in to your Zelaclo account.
2. Go to your order history and select the item(s) you want to return.
3. Follow the prompts to generate a return label.
4. Pack the item securely and attach the return label.
---
3. Return Shipping:
Return shipping costs are the responsibility of the customer, except in cases where the return is due to a Zelaclo error. We recommend using a trackable shipping service to ensure your return is received.
---
4. Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
---
5. Exchanges:
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original item and place a new order.
---
6. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately at zelaclo.com for assistance.
---
7. Non-Returnable Items:
Certain items are non-returnable, including gift cards, final sale items, and items marked as "non-returnable" on the product page.
---
8. Late or Missing Refunds:
If you haven't received your refund within the specified timeframe, first check your bank account. If the issue persists, contact your credit card company or bank. If you still need assistance, reach out to us at zelaclo.com.
---
9. Changes to the Return Policy:
Zelaclo reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on the website.
---
10. Contact Us:
If you have any questions or concerns about our Return Policy, please contact our customer support team at zelaclo.com.
Thank you for choosing Zelaclo. We appreciate your understanding and cooperation!